Acorn Insurance has been around for over 40 years. They offer many insurance options like car, van, taxi, home, and life insurance. This ensures each customer gets the right coverage for their needs.
They have a strong reputation, with an average rating of 4.5 out of 5 stars from 13,115 reviews. An impressive 88% of these ratings are five stars. This article on topic of acorn insurance reviews; will look at what Acorn Insurance offers and what customers say about it.
Key Notes
- Acorn Insurance has over 40 years of industry experience.
- They maintain a high average rating of 4.5 out of 5 stars.
- 88% of ratings are five stars, reflecting customer satisfaction.
- The company specializes in a diverse range of insurance products.
- Consumers generally praise their robust customer service.
- A small percentage of customers report issues with claims and customer retention.
Introduction to Acorn Insurance
Acorn Insurance is known for being reliable in the insurance world. It focuses on personalized coverage choices. With over 40 years of experience, Acorn offers car, taxi, van, and home insurance. People say Acorn is dedicated to giving the best service.
Getting quotes and managing policies is easy. This makes customers happy. In fact, 88% of reviews for Acorn Insurance are 5-star ratings and. It has an average rating of 4.5 in insurance, showing it’s well-liked.
Acorn Insurance puts a lot of effort into customer support. It wants to build lasting relationships with clients. It also offers affordable insurance options. This makes Acorn popular for many different needs.
What is acorn insurance contact number?
The number of acorn insurance contact number is 0345 0920700 (available 24/7, 365 days a year).
Types of Insurance Policies Offered by Acorn
Acorn Insurance is great at providing many insurance options. They have a lot of experience and offer good coverage. This makes them a top choice for insurance.
Car Insurance
Acorn’s car insurance covers up to £20,000,000 for third-party damage. It also includes personal accident cover and legal expenses. You can earn up to 65% off your premium for not making claims.
Van and Taxi Coverage
Acorn has special insurance for taxis, vans, and fleets. They offer policies for both private and public hire. This means you get the right coverage for your business.
Home Insurance Options
Acorn’s home insurance meets many different needs. They offer non-standard policies for those who don’t fit traditional options. This makes it easier for homeowners to find the right protection.
Life Insurance Policies
Acorn’s life insurance helps protect your loved ones financially. They have different policies to meet various needs. This helps ensure your family’s future is secure.
Customer Satisfaction and Acorn Insurance Ratings
Looking into customer satisfaction at Acorn Insurance gives us a peek into their service quality. Feedback and ratings show what many policyholders think.
Overall Customer Rating Breakdown
Reviews of Acorn Insurance show mixed feelings. Until 14th September 2024, there were 69 reviews. Sixteen percent gave five stars, and six percent gave four stars. But, a big 72% gave only one star.
In the last 90 days, there was a big drop in both five-star and one-star reviews. This shows a change in how customers feel about Acorn Insurance.
Five-Star Reviews and Positive Feedback
Even with mixed ratings, some customers share great experiences. They talk about how fast and professional the service is. They also like the quick help they get from web chat and phone support.
Acorn Insurance wants to make sure everyone is happy. They aim for 100% satisfaction.
| Rating | Percentage | Comments |
|---|---|---|
| 5 Stars | 16% | Positive experiences regarding service speed and professionalism. |
| 4 Stars | 6% | Minor issues noted but overall satisfaction. |
| 3 Stars | 3% | Neutral feedback, highlighting areas for improvement. |
| 2 Stars | 3% | Concerns over policy changes and cancellations. |
| 1 Star | 72% | Significant complaints mainly about service delays and cancellation fees. |
Customers often talk about how fast Acorn Insurance responds. They see this as key to good service.
Acorn Insurance Reviews: Benefits, Drawbacks & Costs
Acorn Insurance has both good and bad points, as many insurance company reviews show. It’s known for being affordable and having many coverage options. People like its customer service, saying the staff is friendly and helpful.
Advantages of Choosing Acorn Insurance
- It has a safety rating of 4 out of 5, showing it’s a trustworthy choice.
- Customers can get up to 65% off their premium after five years without claims.
- It offers up to six breakdown call-outs during the policy period.
- It covers up to £100 for vehicle hire if repairs take more than 24 hours.
- It has over 40 years of experience in personal vehicle insurance.
Common Complaints and Drawbacks
Even with its benefits, Acorn Insurance faces some common issues. Some customers say it takes too long to respond to policy problems. They also mention frustration with administrative tasks.
Some people are unhappy with how easy it is to cancel policies. They think Acorn could work on making things run smoother.
Cost Analysis of Acorn Insurance Policies
It’s important to know how much Acorn Insurance costs. Many things affect the price, like how old you are and what you drive. Knowing these details helps you see if Acorn fits your budget.
Factors Influencing Insurance Costs
Several elements determine the cost of insurance policies at Acorn Insurance, including:
- Driver’s Age: Younger drivers tend to face higher premiums due to limited driving experience.
- Driving History: A clean driving record promotes lower rates.
- Vehicle Type: The make and model can significantly impact pricing, with high-performance cars attracting higher costs.
- Geographical Location: Urban areas often have higher rates due to increased risk factors.
Typical Cost Examples for Coverage
Here are some examples of costs:
| Coverage Type | Quoted Premium (£) | Notable Fees (£) |
|---|---|---|
| Car Insurance Policy | 1,021.21 | 66.00 (Change of Occupation Fee) |
| Two Months of Coverage | 361.07 | 180.00 (Cancellation Fee) |
| Newly Passed Driver | 408.29 (for 2 weeks) | N/A |
Acorn Insurance is known for good rates on some coverages, like same-day courier insurance. But, some customers have had problems with policy changes and cancellations. They say there are extra costs.
Comparative Analysis of Acorn Insurance with Competitors
Acorn Insurance shines when compared to others, thanks to its great prices and services. It has been around for over 30 years, making it a trusted name in home insurance. They are experts in covering risky homes, like those at risk of subsidence or floods.
Acorn gives lower quotes than big companies, which is great for those needing special coverage.
Acorn knows how to tailor insurance for unique situations. They cover homes that are empty or being fixed up. They also help those with past claims or convictions. This makes them a top choice for those at higher risk.
Even though some reviews are mixed, Acorn gets a 4.7 rating in the finance broker category. This shows they really care about their customers. Most reviews give them 5 stars, which is impressive.
Acorn Insurance is a leader because of its competitive prices and custom services. It’s clear that comparing options helps people find the best insurance.
The Claims Process: What Customers Need to Know
The claims process at Acorn Insurance is easy and fast. It makes sure customers are happy. You can file a claim online or talk to a customer service rep. The steps are simple and easy to follow.
Customers can file claims anytime, 24/7. This is great because it lets them report incidents right away. It helps avoid extra costs from late reporting.
Filing a Claim with Acorn Insurance
To start a claim, just call the right number. For motor claims, call 0345 0920700. For windows and glass claims, call 0345 9998000.
After you file a claim, it usually takes three business days to fix simple issues. If it takes longer, you’ll get an update.
Customer Experiences with Claims Handling
Customers have mixed feelings about the claims process. Some say it’s smooth and they get quick help. This makes them happy with Acorn Insurance.
But, some customers have faced delays, mainly in complex cases. It can take up to eight weeks for a full response. If you’re not happy, you can go to the Financial Ombudsman Service for help.
Customer Testimonials: Real Experiences
Customer testimonials give us a peek into Acorn Insurance’s services. They show both happy and unhappy customers. These stories help us see what Acorn does well and what it can improve on.
Positive Customer Stories
Many people like Acorn Insurance’s quick customer service. They say the company helps them fast and solves problems well. This makes them very happy.
Some folks had good times with their claims. They say Acorn fixed their issues quickly. The company’s friendly vibe makes things better when things get tough.
Negative Experiences Shared by Customers
But, some customers are not as happy. They have issues with renewals and getting help from the company. They feel stuck when trying to get things done.
Some say it’s hard to talk to someone when it’s busy. They think Acorn could do better in being available and clear in what they say. This shows where Acorn can get better to make customers happier.
Acorn Insurance’s Customer Service: Evaluation and Insights
Acorn Insurance puts a big focus on customer service. They aim to make the client experience better through different ways. You can get help by phone, email, or live chat, so you can choose what works best for you.
Availability of Support Channels
Acorn Insurance offers many ways to get help. People say it’s easy to get in touch and that they get answers fast. This makes Acorn known for being one of the best in insurance.
They are good at talking clearly and making things easy. This has helped them get good Acorn insurance ratings.
Response Time and Effectiveness of Customer Support
Many customers are happy with how fast Acorn Insurance responds. They work hard to solve problems quickly. People say the reps know a lot about the products, which makes them feel safe and trusted.
Value for Money: Is Acorn Insurance Worth It?
When looking at Acorn Insurance, it’s important to compare what you get for your money. Acorn offers good prices and a wide range of coverage. This makes them a great choice for those looking for reliable insurance without spending too much.
Comparison of Coverage vs. Price
Acorn’s prices are low, but they don’t cut corners on coverage. As of September 14, 2024, 16% of customers gave Acorn a 5-star rating. This shows they’re happy with the value they get. Acorn also has a 4.5-star rating in the insurance category, based on over 13,115 reviews.
Acorn customers get many benefits. For example, 51% of car insurance users saved an average of £523.17. This makes Acorn a great deal.
Long-term Value and Renewal Rates
Acorn’s long-term clients often get good renewal rates. This shows Acorn is reliable and consistent. Programs like the No Claims Bonus help keep customers coming back, making Acorn a smart long-term choice.
Customers like the initial quotes and the promise of good service at renewal. This commitment to keeping customers helps Acorn stay a top choice for insurance.
Conclusion
Acorn Insurance is a great choice for those looking for reliable insurance. It has 13,115 reviews and an average rating of 4.5, showing happy customers. Even though some areas need work, like claims and admin, 88% of reviews are 5-star.
This shows Acorn is a strong contender in car, home, and life insurance. It offers custom solutions for everyone’s needs.
But, Acorn needs to work on responding to negative reviews better. Despite this, with over 40 years of experience, Acorn offers many benefits. These include no-claims discounts and policies for multiple cars.
Acorn’s mix of experience, good prices, and various policies makes it a good choice. For those looking for solid coverage, Acorn is a top pick.
