The main Humana insurance company phone number for medical and Medicare members is 800-457-4708 (TTY 711), Monday to Friday, 8 a.m. to 8 p.m. local time. For dental or vision plans, call 877-877-1051, and for group or employer plans, call Humana Business Services at 800-232-2006. To check a claim, call 800-448-6262. Medicaid support is handled at the state level, so use your state’s Medicaid contact. The single most reliable number is the one printed on the back of your Humana ID card, because Humana routes calls by plan type. Humana is not open 24/7, but you can chat through MyHumana anytime. Humana Inc. is an American company based in Louisville, Kentucky, not German, and it offers both HMO and PPO Medicare Advantage plans.

Humana phone numbers at a glance

Need	Phone number	Hours
Medical / Medicare members	800-457-4708 (TTY 711)	Mon–Fri, 8 a.m.–8 p.m. local
Dental / vision plans	877-877-1051	Mon–Fri, 8 a.m.–8 p.m.
Group / employer (Business Services)	800-232-2006 (TTY 711)	Mon–Fri, 7 a.m.–7 p.m. CT
Claim status	800-448-6262	Business hours
Pharmacy (CenterWell)	800-379-0092	Mon–Fri, 8 a.m.–11 p.m.
Medicaid	State-specific	Varies by state
The definitive number	On your Humana ID card	See card

Which Humana number should you call?

Humana runs many phone lines because it sells many kinds of plans, from Medicare Advantage to dental to employer coverage. Calling the wrong one usually means a transfer. So the first rule is simple.

The most reliable number for any Humana question is the one printed on the back of your member ID card, because it connects you straight to the team for your exact plan. That card number matters because a Medicare member and a dental member reach different departments. If you do not have your card handy, the sections below list the main published numbers by purpose. All of them, and any updates, are confirmed on the official Humana contact page. Keep in mind that hours are generally Monday through Friday, so Humana is not a 24-hour service, though online chat is available anytime through your account.

The main Humana customer service number

For most members, one number covers medical and Medicare questions. It is the line people mean when they search for the Humana customer service phone number.

Call 800-457-4708 (TTY: 711) for medical and Medicare Advantage member support, Monday through Friday, 8 a.m. to 8 p.m. local time. Use this line for questions about benefits, coverage, billing, ID cards, and general plan help. During the Medicare Annual Enrollment Period in the fall, some Medicare lines extend their hours, including weekends, so check humana.com for seasonal changes. If your question is about a specific service being covered, have your plan details or Evidence of Coverage ready, since the representative will confirm coverage against your particular plan.

Humana Medicare and Medicaid numbers

Medicare and Medicaid are handled differently, which trips people up. Here is how each works.

For Medicare Advantage and medical members, the customer service line is 800-457-4708, the same main number above. For Medicaid, Humana does not use one national number, because Medicaid plans are run state by state. So you should use the Medicaid contact for your state, which you can find on humana.com under Medicaid support or on your member materials. If you want to compare or switch Medicare plans in general, the federal Medicare line, 800-MEDICARE (800-633-4227), is available 24 hours a day, seven days a week. It is run by the government, not Humana, so it can help you look at plans across all insurers, not just Humana. For Humana-specific Medicaid or Medicare help, your ID card number remains the fastest route.

Humana provider and claims phone numbers

Providers and members checking claims use different lines, and mixing them up causes delays. These are the numbers clinicians and billing staff need.

To check the status of a claim, call 800-448-6262, or sign in to MyHumana to view it online. For providers, the Humana Provider Contact Center handles commercial plans at 800-448-6262 and Medicare plans at 800-457-4708, and staff should always note the reference number given on each call. Providers also use the Availity portal and the provider contact page for eligibility, authorizations, and claims submission. For pharmacy questions, Humana’s pharmacy is called CenterWell and can be reached at 800-379-0092 for maintenance medications. Specialty and complex-medication support runs on separate lines listed on humana.com. These provider lines are meant for clinicians and their staff, not for general member questions.

How to reach a live person, and is Humana 24/7?

Getting a human on the line is the real goal behind most of these searches. Humana’s phone system uses prompts, but reaching a person is straightforward.

Call the number on your ID card or the main member line, 800-457-4708, during business hours, then say “representative” or “member services,” or press 0, when the automated system answers. If it asks for your member ID, entering it can route you faster. Humana is not open 24/7; member service generally runs Monday through Friday, roughly 8 a.m. to 8 p.m., with some Medicare lines adding hours during fall enrollment. Outside those hours, sign in to MyHumana and use the chat feature, which is available anytime, or send a message and wait for a reply. For urgent medical needs, always contact your doctor or 911, not the insurance line. A good habit is to call early in the day, since wait times tend to climb in the afternoon, and to have your member ID and a specific question ready before you dial.

Humana corporate office address

Some searches want the corporate office rather than member service, usually for formal correspondence or escalations. Here is where the company is based.

Humana Inc. is headquartered at 500 West Main Street, Louisville, Kentucky 40202. This is the corporate address for written correspondence, but it is not a member-service call center, so routine plan questions should still go through the member lines or your ID card number. Humana does not widely publish a single corporate switchboard number for consumer issues, so for any escalation, the most effective path is to call member services first and ask to escalate, or use the contact options at humana.com/contact-us. For regulatory complaints, you can also contact your state’s Department of Insurance.

How to check your Humana coverage

Knowing how to verify your own coverage saves a phone call. Humana gives members several self-service options.

The easiest way is to sign in to MyHumana, the member portal and app, where you can view your plan details, benefits, claims, and digital ID card. Your physical ID card also lists your plan type and the customer service number to call. To confirm whether a specific doctor, medication, or service is covered, use the provider and drug search tools on humana.com, or review your plan’s Evidence of Coverage document. When in doubt, call the number on your card and ask the representative to confirm coverage for your exact situation before you receive care. Getting that confirmation in advance can spare you a surprise bill, especially for larger procedures or out-of-network providers.

Humana’s full name and identity: is it German?

A surprising number of searches ask what Humana really is and where it comes from. The answers are simple and worth stating plainly.

The company’s full legal name is Humana Inc. The word “Humana” is the actual company name, not an abbreviation of something longer. Humana is an American company, not German. It has been headquartered in Louisville, Kentucky, for decades. It was founded in 1961 and evolved over the years from other businesses into one of the largest US health insurers, with a particular focus today on Medicare Advantage. So if you have seen the question “is Humana a German company,” the answer is no; it is firmly a US company based in Kentucky.

HMO or PPO, and how Humana compares to UnitedHealthcare and Aetna

Two comparison questions come up constantly, along with the plan-type question. Here are direct answers.

Humana offers both HMO and PPO plans, mainly through its Medicare Advantage lineup, and in some areas other plan types as well, so it is not limited to one structure. On size, UnitedHealthcare is significantly larger than Humana overall; in Medicare Advantage specifically, Humana is one of the two largest insurers, typically ranking just behind UnitedHealthcare. As for Aetna, no, Aetna and Humana are not the same company. Aetna is owned by CVS Health, while Humana is independent. The two actually attempted to merge back in 2015, but a federal court blocked the deal on antitrust grounds in 2017, so they remain separate competitors.

Top health insurers and the Humana CEO

The last cluster of questions is about industry rankings and leadership. These deserve fact-based answers rather than a single crowned winner.

There is no single “top” health insurer for everyone, but by revenue and membership the largest US health insurers include UnitedHealth Group, Elevance Health (formerly Anthem), CVS Health with Aetna, Cigna, and Kaiser Permanente, with Humana a major player and a leader specifically in Medicare Advantage. For leadership, Humana’s chief executive is James “Jim” Rechtin, who became CEO in 2024, succeeding Bruce Broussard. On the common “CEO salary” question, executive pay for public companies is disclosed each year in the proxy statement filed with the SEC. It typically totals several million dollars for a company this size. For the exact current figure, check Humana’s latest proxy rather than any secondhand number.

The honest read: which Humana number to use

Start with the card, then the main line. For nearly any member question, the number on the back of your Humana ID card is the fastest and most accurate, because it routes to your specific plan. If you do not have it, 800-457-4708 covers medical and Medicare members during weekday business hours.

Match the line to the need. Use 877-877-1051 for dental or vision, 800-232-2006 for employer plans, 800-448-6262 for claim status, and your state’s Medicaid contact for Medicaid. Because Humana is not 24/7, use MyHumana chat after hours, and confirm any number against humana.com/contact-us, since lines and hours change. For a coverage decision, always have the representative confirm it against your plan before you act.

Conclusion

The main Humana insurance company phone number for medical and Medicare members is 800-457-4708, with separate lines for dental and vision (877-877-1051), employer plans (800-232-2006), and claim status (800-448-6262), while Medicaid is handled at the state level. The most reliable number is always the one on your ID card. Humana Inc. is an American company based in Louisville, Kentucky, offering both HMO and PPO plans, and it is a separate company from Aetna and smaller than UnitedHealthcare overall. Verify any number at humana.com/contact-us, use MyHumana chat outside business hours, and let a representative confirm coverage for your exact plan before you rely on it.

FAQs

What is the main Humana insurance company phone number?

The main number for medical and Medicare Advantage members is 800-457-4708 (TTY: 711), available Monday through Friday, 8 a.m. to 8 p.m. local time. Use it for benefits, billing, and general plan help. The most reliable number, however, is the one printed on the back of your Humana member ID card, since it routes to your specific plan.

What is the Humana Medicare customer service number?

Humana Medicare Advantage and medical members can call 800-457-4708 (TTY: 711), Monday through Friday, 8 a.m. to 8 p.m. local time. During the fall Annual Enrollment Period, some Medicare lines extend hours. For general Medicare questions or to switch plans, the government’s 800-MEDICARE (800-633-4227) line is available 24 hours a day, seven days a week.

What is the Humana Medicaid customer service number?

Humana does not use a single national Medicaid number, because Medicaid plans are administered state by state. Use the Medicaid contact for your specific state, which you can find on humana.com under Medicaid support or on your member materials. The customer service number on your Humana Medicaid ID card will connect you to the right state team.

Is Humana customer service available 24/7?

No. Humana member customer service generally operates Monday through Friday, roughly 8 a.m. to 8 p.m., though some Medicare lines add hours during fall enrollment. It is not a 24-hour service. Outside business hours, you can use the chat feature in MyHumana anytime, or send a message online. For medical emergencies, call 911 or your doctor.

How do I reach a live person at Humana?

Call the number on your ID card or the main member line, 800-457-4708, during business hours. When the automated system answers, say “representative” or “member services,” or press 0. Entering your member ID when prompted can route you faster. Outside business hours, use MyHumana chat, since phone lines are generally closed evenings and weekends.

What is the Humana provider phone number for claim status?

To check a claim’s status, call 800-448-6262 or sign in to MyHumana. For providers, the Humana Provider Contact Center handles commercial plans at 800-448-6262 and Medicare plans at 800-457-4708; always note the reference number given. Providers also use the Availity portal for eligibility, authorizations, and claims submission.

What is Humana’s corporate office address?

Humana Inc. is headquartered at 500 West Main Street, Louisville, Kentucky 40202. This address is for corporate correspondence, not routine member service, so plan questions should go through the member lines or your ID card. Humana does not widely publish a single corporate consumer phone line, so escalate through member services or humana.com/contact-us.

What is the full name of Humana insurance?

The company’s full legal name is Humana Inc. “Humana” is the actual company name, not an abbreviation for a longer phrase. It is one of the largest US health insurers, especially known for Medicare Advantage plans. The name sometimes causes confusion, but there is no hidden longer form; the company is simply called Humana Inc.

Is Humana a German company?

No. Humana is an American company, headquartered in Louisville, Kentucky, and has been for decades. It was founded in 1961 and grew into one of the largest US health insurers. Despite occasional confusion, possibly from the Latin-sounding name, Humana has no German origin; it is firmly a United States company.

Is Humana Medicare an HMO or PPO?

Both. Humana offers Medicare Advantage plans in HMO and PPO formats, and in some areas other plan types as well. HMO plans generally require using a network and a primary care doctor, while PPO plans offer more out-of-network flexibility at higher cost. Check the specific plan you are considering, since availability and rules vary by location.

Who is bigger, Humana or UnitedHealthcare?

UnitedHealthcare, part of UnitedHealth Group, is significantly larger than Humana overall in revenue and total membership. In the Medicare Advantage market specifically, Humana is one of the two largest insurers, typically ranking just behind UnitedHealthcare. So while UnitedHealthcare is bigger across the board, Humana is a dominant player in Medicare Advantage.

Are Aetna and Humana the same company?

No, they are separate companies and competitors. Aetna is owned by CVS Health, while Humana is independent. The two attempted to merge in 2015, but a federal court blocked the deal on antitrust grounds in 2017, so they remain distinct insurers. If a provider or plan references one, it does not apply to the other.

What are the top 3 health insurance companies in the USA?

There is no single official ranking, but by revenue and membership the largest US health insurers include UnitedHealth Group, Elevance Health (formerly Anthem), and CVS Health with Aetna, followed by Cigna and Kaiser Permanente. Humana is a major insurer overall and a leader specifically in Medicare Advantage, where it ranks among the top two.

What is the salary of the CEO of Humana?

Humana’s CEO is James “Jim” Rechtin, who took the role in 2024. Executive compensation for public companies is disclosed annually in the proxy statement filed with the SEC and typically totals several million dollars for a company Humana’s size. For the exact current figure, consult Humana’s latest proxy statement rather than any secondhand estimate.

How do I check my Humana coverage?

Sign in to MyHumana, the member portal and app, to view your plan details, benefits, claims, and digital ID card. Your physical ID card lists your plan type and service number. To confirm a specific doctor, drug, or service is covered, use the search tools on humana.com or your Evidence of Coverage, or call the number on your card and ask a representative to verify.

About this review

This contact reference was produced by the InsuranceGuidances Editorial Team.

Reviewed: 2026 ·

Sources

National Association of Insurance Commissioners, filing a complaint: https://content.naic.org/consumer.htm

Humana, official Contact Us page (member, Medicaid, group numbers): https://www.humana.com/contact-us

Humana, provider contact information: https://provider.humana.com/contact

Humana, member help and support: https://www.humana.com/help

Humana, member support and MyHumana: https://www.humana.com/member

HelpAdvisor, Humana phone numbers and who to call: https://www.helpadvisor.com/medicare/humana-phone-number

Medicare.gov, official Medicare contact (800-MEDICARE): https://www.medicare.gov/talk-to-someone

Humana, Medicaid member support (state-specific): https://www.humana.com/medicaid

U.S. Securities and Exchange Commission, Humana Inc. filings and proxy: https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&company=humana

Humana Inc., company newsroom and leadership: https://www.humana.com/about