Philadelphia American Life Insurance is a part of New Era Life Insurance Company. It offers final expense whole life coverage for burial and end-of-life costs. This review helps seniors and family caregivers see if it’s right for them.
The company has simplified issue final expense policies. They offer coverage from $2,000 to $25,000. Premiums stay the same, and death benefits never go down. The cash value can help with future costs.
Philadelphia American life insurance is for those wanting a tax-free payout to their loved ones. Online details are limited, so people often get quotes or use an agent to check if they qualify.
This review uses product info, customer feedback, and industry insights. It compares costs, underwriting, and claims experiences to help you choose.
Key Points;
- Philadelphia American specializes in final expense whole life with $2k–$25k face amounts and simplified issue underwriting.
- Premiums are level and death benefits do not decrease; cash value grows over time.
- No explicit guaranteed-issue option appears available; health questions may affect approval.
- Limited online information makes getting philadelphia life insurance quotes or broker help advisable.
- Compare with competitors for best life insurance in philadelphia to ensure affordability and coverage fit.
Overview of Philadelphia American Life Insurance
Philadelphia American Life focuses on final expense coverage. New Era Life Insurance Company handles underwriting and administration. This partnership shapes the design of their products and how they support customers.
Company history and ownership
Philadelphia American started in 1978 with a focus on final expense plans. It is now part of New Era Life Insurance Company. New Era has a long history, starting in 1924 and changing in 1989 to focus on customer loyalty and innovation.
Headquarters, mailing address, and corporate contact information
The company is based in Houston, Texas. The address for the headquarters is 11720 Katy Freeway, Suite 1700, Houston, TX 77079. For mail, use P.O. Box 4884, Houston, TX 77210-4884. If you need help with your policy, you can contact them at these addresses.
Financial strength and ratings
New Era and Philadelphia American have strong claims-paying ability. But, A.M. Best ratings vary. Some say A- (Excellent), while others say B++.
Buying final expense coverage from New Era means you get a well-known company. You also get clear contact information and a product designed by Philadelphia American. Always check the latest A.M. Best rating before you buy.
Philadelphia American Life Insurance Contact Numbers:
- Main Customer Service: 1-800-552-7879
- Alternate (BBB Listing): 713-871-4600
- Medicare Supplement (MediGap) Inquiries: 1-800-913-3416
- Policy Numbers starting with “66”: 1-888-748-3040 (press 2)
philadelphia american life insurance policy types and product lineup
Philadelphia American focuses on seniors and Medicare beneficiaries. They offer final expense whole life insurance. This has fixed premiums and guaranteed coverage for life.
The cash value grows over time. It helps with burial and end-of-life costs.
Final expense whole life insurance as the primary product
The company’s main product is final expense whole life insurance. It’s for those who want small face amounts and stable costs. Applicants answer health questions without a medical exam.
Premiums stay the same for life. The death benefit doesn’t decrease. This is good for households that like stable budgets.
Medicare Supplement plans offered and how they differ from final expense
New Era Life, the parent company, offers Medicare Supplement plans. These include Plan F, Plan G, and Plan N. They help with Original Medicare costs like Part A and Part B coinsurance.
These plans are different from final expense. They don’t cover burial or have cash value. Prescription drug coverage is separate through Medicare Part D.
Other products under New Era Life umbrella (annuities, critical illness, dental)
New Era Life has more than just final expense and Medigap. They offer annuities, critical illness insurance, dental, and more. Availability varies by state.
It’s best to ask for quotes and check what’s available in your state. An agent can help with this.
| Product Type | Primary Purpose | Typical Buyer |
|---|---|---|
| Final Expense Whole Life Insurance | Cover funeral and small end-of-life expenses; builds cash value | Seniors seeking guaranteed lifetime coverage and fixed premiums |
| Medicare Supplement Plans (F, G, N) | Reduce Original Medicare out-of-pocket costs; no Part D | Medicare beneficiaries wanting predictable medical cost-sharing |
| Annuities | Provide income solutions and retirement stability | Retirees seeking guaranteed income streams |
| Critical Illness Insurance | One-time benefit for major diagnoses to cover out-of-pocket costs | Policyholders who want a lump-sum financial cushion |
| Dental and Accident Plans | Supplemental care coverage for routine and unexpected events | Individuals needing low-cost supplemental health benefits |
Final expense policy details and coverage limits
Philadelphia American Life offers final expense whole life insurance. It’s for seniors who need a simple way to cover funeral costs and small debts. There are no medical exams needed.
Coverage amounts available and plan levels
Face amounts range from $2,000 to $25,000. This is good for small end-of-life costs. But, it might not cover bigger expenses. Think about your estate costs when choosing a policy.
Plan types: level vs modified plans
There are two types of plans: Level and Modified. Level plans offer full coverage from the start. Modified plans have a waiting period before full benefits kick in. Make sure to ask about the waiting period before buying.
Policy characteristics and long-term value
Premiums stay the same with these whole life policies. The death benefit is guaranteed and tax-free. The policy also grows a cash value over time. You can use this cash value for loans or withdrawals.
Underwriting, waiting periods, and product limits
Philadelphia American uses simple underwriting. No medical exam is needed, but health questions are asked. If you don’t qualify, look for other carriers or guaranteed-issue plans.
Ask a licensed broker to compare options. If you’re unsure about coverage limits or waiting periods, they can help.
Underwriting, eligibility, and health question considerations
Philadelphia American uses underwriting simplified issue for its final expense products. Applicants don’t need a paramedical exam. The process relies on written health questions that decide approval or denial.
How the form works
The application uses lifetime phrasing. A single yes answer can lead to a congestive heart failure exclusion or denial. So, it’s key to review health questions carefully before applying.
Common disqualifiers to watch
Questions about ever being diagnosed with a condition are strict. For example, a question about congestive heart failure might exclude anyone with a past diagnosis. People with heart disease face tougher scrutiny and fewer options with this carrier.
Eligibility verification and state rules
Eligibility verification changes by state for Medicare Supplement and other plans. Outside certain windows, medical underwriting applies. Make sure to check residency, service area limits, and carrier rules before quoting to avoid surprises.
Applicant age limits and senior considerations
Age ranges are not always clear. Agent-level verification helps avoid quoting wrong rates or unavailable products. Seniors near carrier cutoffs should ask underwriters or use a broker to confirm age limits and plan availability.
Practical steps for applicants
- Read every health question aloud before answering to reduce risk of misinterpretation.
- Request eligibility verification from an agent when age or past diagnoses could affect approval.
- Compare carriers such as Mutual of Omaha, Prosperity Life, and American Amicable if a congestive heart failure exclusion applies.
| Issue | Philadelphia American | Alternative carriers |
|---|---|---|
| Underwriting type | Underwriting simplified issue with health questions | Simplified issue or guaranteed issue options available |
| Paramedical exam | Not required | Rarely required for simplified issue; not required for guaranteed issue |
| Congestive heart failure | Congestive heart failure exclusion common on application | Other carriers may accept historical diagnoses or offer guaranteed issue |
| Eligibility verification | Agent or underwriter confirmation recommended | Broker shopping can streamline verification across carriers |
| Applicant age limits | Not clearly published; verify before quoting | Some carriers publish clear age bands and offer higher limits |
Costs, premiums, and affordability analysis
Choosing final expense coverage is about finding the right balance. Philadelphia American offers face amounts from $2,000 to $25,000. It’s important to compare quotes and features to find the best fit for your budget and health.
How coverage size changes premiums and senior affordability
The face amount affects the monthly cost. A $2,000 plan is much cheaper than a $25,000 plan for the same age and health. This difference is key for seniors on fixed incomes, as it impacts long-term affordability.
Smaller face amounts mean lower premiums, making budgeting easier. Larger amounts might require multiple policies or carriers with higher limits. Always get several quotes to see the options.
Price comparison versus other final expense providers
Other options include Mutual of Omaha and Prosperity Life. Mutual of Omaha offers up to $50,000 in coverage. Prosperity Life is flexible with underwriting for certain health conditions.
For those needing $25,000 to $50,000, competitors might be cheaper. Compare Mutual of Omaha and Prosperity Life with Philadelphia American. Remember, costs vary by state, age, and tobacco use.
| Carrier | Max Face Amount | Typical Strength | When to consider |
|---|---|---|---|
| Philadelphia American (New Era) | $25,000 | Lower premiums for modest needs, cash value build | Seniors seeking affordable american life insurance for burial costs |
| Mutual of Omaha | $50,000 | Higher face limits, broad agent network | Those needing larger benefit or better cost-per-dollar |
| Prosperity Life | Up to $50,000 (varies) | Flexible underwriting in some cases | Buyers with specific health issues seeking approval |
When broker assistance uncovers better options
An independent broker can find lower-cost options that fit your health and budget. They compare quotes and explain the trade-offs in premiums.
Brokers help avoid being stuck with one carrier after a denial. They get commissions from insurers, so it doesn’t cost you extra. Get several quotes and talk to a broker to explore different options.
Claims process and how to file a claim with Philadelphia American Life Insurance
Filing a claim after losing someone close can be tough. First, find your policy documents and who the beneficiaries are. Use the provider portal to get help with forms and start your claim fast.
Provider portal access makes managing policies easier and cuts down on waiting on the phone. Create an account on New Era Life’s website to see cash value, confirm policy numbers, and check if forms are available. Keep your login info safe to avoid delays.
For quick help, call the right number. Medicare questions are answered at 1-877-417-7555. Annuity questions are at 1-800-860-7157. Check your policy or the portal for the provider phone number for other services.
Send mail to the right address. For general mail, use P.O. Box 4884, Houston, TX 77210-4884. Check the portal or your policy for the claims address to send original documents.
Claims follow a simple order. First, tell the insurer through the portal or by phone. Then, fill out the claim form with the death certificate and beneficiary ID. If needed, add medical records.
The insurer checks coverage, contestability, and if the beneficiary is eligible. Turnaround time varies by product and how complete the documents are. Most final expense claims are settled in 7–30 business days after all documents are in. If more checks are needed, it takes longer.
If there’s a delay, call the numbers listed or ask a licensed agent for help. Keep copies of everything you send. Tracking mail and documenting calls helps when more verification is needed.
| Step | Action | Typical Documents | Estimated Time |
|---|---|---|---|
| 1 | Notify insurer via provider portal or phone | Policy number, beneficiary name | Same day to 3 business days |
| 2 | Submit claim form and death certificate | Original death certificate, completed claim form, beneficiary ID | Upon receipt: 7–30 business days |
| 3 | Provide additional medical records if requested | Medical records, physician statements | Varies; 5–20 business days after submission |
| 4 | Insurer review and verification | Internal underwriting and policy history | 7–30 business days |
| 5 | Payment to beneficiary | Cleared claim; payout instructions | Issued within days of approval |
Customer service, reviews, and claims experience
Feedback on Philadelphia American and New Era Life is mixed. Ratings on sites like the BBB show a score of about 2.55 out of 5. Yelp ratings are even lower, showing many unhappy customers.
Reviews often mention unclear application words and surprise from underwriting. People get confused by health questions and lack of online details. They also complain about slow customer service and frustration with rates and coverage.
Financial strength ratings, like A.M. Best’s A- / B++, show the company can pay claims. But, service quality is a big issue in many reviews. While claims are paid, the process is often hard for policyholders.
Customers share important insights. Some like the competitive Medigap prices. Others mention low face amounts and few products. Account access problems and slow service are common complaints.
Experts say to consider both claims strength and service before buying. Seniors should look for clear rules and reliable service. Working with an independent broker can make things easier and faster.
Pros and cons of Philadelphia American Life Insurance products
Philadelphia American offers easy-to-understand final expense coverage for seniors. This quick guide highlights the main points. It helps readers decide if it’s right for them.
Key benefits
– Level premiums mean costs stay the same. The death benefit also stays the same over time.
– No medical exam is needed. This makes it easier to get approved for those who answer health questions well.
– The policy builds cash value. This can be used later or borrowed against.
– A.M. Best gives solid ratings. This shows the company can pay claims reliably.
Main drawbacks
– Coverage is limited to $25,000. This might not be enough for families needing more.
– There’s no guaranteed issue final expense under Philadelphia American. This means those with severe health issues might not get approved.
– Philadelphia American has fewer products than some other companies. This might not meet everyone’s needs.
– Some people have mixed experiences with the service. This can vary by region.
When Philadelphia American might be a good fit
– It’s good for those wanting simple burial insurance. It has level premiums and builds cash value.
– It’s also a good choice for Medicare beneficiaries. This is because it offers alternatives to Medigap plans.
When to look elsewhere
– If you need more than $25,000 in coverage, look elsewhere. Other companies offer higher face amounts.
– Those with major health issues need guaranteed acceptance. Look for products from other insurers that offer this.
– If you want term, universal life, or a wide range of products, use an independent broker. They can help you compare different companies.
| Feature | Philadelphia American | Common Alternatives |
|---|---|---|
| Maximum face amount | $25,000 | $50,000 (Mutual of Omaha), variable higher limits (Prosperity Life) |
| Underwriting style | Simplified underwriting — no exam, health questions | Simplified issue or guaranteed issue options depending on carrier |
| Guaranteed whole life traits | Level premiums, death benefit guaranteed not to decrease, cash value | Similar features with broader face amounts at some competitors |
| Guaranteed-issue availability | No guaranteed-issue final expense under Philadelphia American | Available from carriers providing guaranteed acceptance products |
| Product range | Final expense and Medigap via New Era relationship | Term, universal, indexed, annuities, broader life suites at larger carriers |
| Best use case | Modest burial costs, applicants who pass health questions | Higher benefit needs, poor health requiring guaranteed issue, diverse planning |
Comparison with competitors and alternative options in Philadelphia
Before you buy, compare quotes side by side. This comparison shows coverage, how they check you out, and service. It helps seniors choose the best in Philadelphia.
How Philadelphia American stacks up against regional leaders.
Philadelphia American offers final expense up to $25,000. Big names like Mutual of Omaha go up to $50,000. This is key when you need more for family and funeral costs.
Companies with higher face amounts or guaranteed-issue options.
| Carrier | Max Face Amount | Underwriting Type | Notes for Philadelphia shoppers |
|---|---|---|---|
| Philadelphia American (New Era Life) | $25,000 | Simplified issue | Stable premiums, no guaranteed-issue product in most states |
| Mutual of Omaha | $50,000 | Simplified issue, some guaranteed options via partners | Strong national presence and larger face amounts |
| Prosperity Life | $30,000–$50,000 (varies) | More lenient simplified underwriting in select cases | May approve applicants with older, resolved cardiac conditions |
| American Amicable | $25,000–$50,000 (varies) | Simplified issue, select guaranteed-issue products | Alternative for consumers seeking higher limits |
For Medigap, Philadelphia American has good prices on Plan F, G, and N. But, big national carriers might offer more and better service.
When to work with an independent broker.
Use a broker for a full market check. They compare everything to find the best fit for you. This saves time and ensures you get the right coverage.
For a fair comparison, ask for quotes from Mutual of Omaha, Prosperity Life, and American Amicable. A broker can help you understand the differences and find the best option.
Tips for choosing the right final expense or Medicare Supplement policy
Choosing a policy for final expense or Medicare Supplement needs clear priorities. Start with your needs, budget, and health. Short research saves time and money when finding coverage that fits your age and health.
Deciding between simplified issue and guaranteed issue
Simplified issue uses health questions with no exam. Approval is faster when answers are clear. Philadelphia American uses simplified issue for final expense, which can cut processing time and start cash value sooner.
Guaranteed issue guarantees acceptance with no health questions. Carriers that offer guaranteed issue place a waiting period and limit benefits during that time. Compare simplified issue vs guaranteed issue when health status influences acceptance and timing.
Evaluate coverage amount, premiums, waiting periods, and cash value
Pick a target face amount that covers funeral costs, unpaid debts, and family preferences. If needs exceed $25,000, seek carriers that offer higher limits. Calculate cost-per-thousand-dollar coverage to compare true value across plans.
Review premium structure and cash value projections in the policy illustration. Check whether premiums stay level and how quickly cash value accumulates. Confirm any modified plan waiting period and contestability window in writing.
How to verify eligibility, review health questions, and avoid being stuck after denial
Request the application health questions before you apply. Work with a licensed independent agent who can verify eligibility across carriers and pull multiple quotes. Agents who know underwriting rules can point to carriers willing to accept specific conditions.
If one carrier denies an application, keep looking. Different insurers use different medical guidelines. For example, some companies accept applicants with prior congestive heart failure under specific criteria while others will not.
Practical checklist
- Obtain written waiting-period and contestability details for each quote.
- Compare premiums, cash value growth, and cost-per-thousand coverage.
- Ask for the insurer’s health questions in advance to verify eligibility.
- Use open enrollment or guaranteed-issue Medigap windows when eligible to bypass underwriting.
- Keep appeals and alternative carrier options ready to avoid denial leaving you unprotected.
Follow these medicare supplement tips and practical steps to streamline selection. Verify eligibility early, lean on a qualified agent, and compare simplified issue vs guaranteed issue against your health profile to reach a confident choice.
Policy management: account access, login, and provider portal guidance
Easy account access makes policy management simpler for busy policyholders. Register for the New Era Life policyholder portal using your policy number and personal details. This unlocks secure tools for documents, payment history, and basic servicing. Keep login credentials in a safe place and enable multi-factor authentication when offered.
How to register and use the portal
Visit the portal and choose register. Enter the policy number, birth date, and last four of Social Security. Create a unique username and password. After login, confirm account settings and review the contact details on file.
Manage premiums and view cash value
Use the provider portal to view payment history, set up recurring drafts, and check cash value growth. Look for options to download policy illustrations and 1099s. Verify whether online premium payment accepts ACH or credit card before relying on a single method.
Update beneficiary and make policy changes
To update beneficiary information, submit changes through the portal or by mailing a signed beneficiary form to the corporate address. Request written confirmation after each change and keep a printed copy. If the portal lacks a specific function, contact customer service for assistance.
Contact points for servicing, Medicare supplement, and annuities
- Medicare supplement contact: call 1-877-417-7555 for Medigap plan servicing.
- Annuity inquiry: call 1-800-860-7157 for annuity account questions.
- Mailing address for correspondence: P.O. Box 4884, Houston, TX 77210-4884. Corporate office at 11720 Katy Freeway, Suite 1700, Houston, TX 77079.
When portal features appear limited, use the provider phone lines or your agent to complete transactions. Brokers can help with detailed policy management after sale. They guide on how to securely store paper backups of policy documents.
Conclusion
Philadelphia American Life Insurance offers a final expense whole life product. It has level premiums, a guaranteed death benefit, and cash value. Face amounts range from $2,000 to $25,000.
Its financial strength is backed by A.M. Best. Yet, customer service reviews are mixed. This makes it a good choice for those needing simple, affordable burial coverage.
For a simple final expense plan, Philadelphia American might be right for you. It’s best if you can pass health questions and want stable premiums. For bigger coverage or guaranteed acceptance, look at other companies.
Use Medicare supplement guidance to compare plans. Make sure to check pricing in your state. This helps you find the best option.
Next, talk to an independent broker for quotes. Review health questions before applying. Also, check the A.M. Best rating.
Sign up for the New Era/Philadelphia American portal. Keep your policy papers handy. Note the service numbers for easier claims and service.
Think about what you need: coverage, underwriting, and service. Seniors should choose clear or guaranteed-issue options. If unsure, get a broker to help you compare and get quotes.
