Plymouth Rock Insurance is a top choice for those looking for reliable coverage. Many people get lost in the world of insurance, searching for trusted reviews. Plymouth Rock Assurance, in the Northeast, has over 40 years of experience and a focus on quality service.
It has a Bankrate score of 4.3 out of 5. Its auto and home insurance ratings are 4.1 and 4.4, respectively. This makes it a strong competitor in the market, offering good coverage at fair prices.
Key Takeaways
- Plymouth Rock Insurance offers comprehensive and tiered coverage options.
- The company has received a competitive Bankrate score of 4.3 stars.
- Average prices are competitive, with full coverage auto insurance around $1,535.
- They provide additional discounts for bundled insurance policies.
- Customer reviews indicate room for improvement in claims management.
- Strong focus on customer service is essential for potential users.
Introduction to Plymouth Rock Insurance
Plymouth Rock Insurance is a top choice for auto insurance and homeowners insurance in New England and the Mid-Atlantic. They make getting insurance easy and offer reliable coverage that fits your needs.
They’ve been protecting homes for over 35 years. Their deluxe insurance includes extra coverage for your home and belongings. This means better protection against damage from windstorms and theft.
Plymouth Rock handles over $1.6 billion in insurance every year. They serve Connecticut, Massachusetts, New Hampshire, New Jersey, New York, and Pennsylvania. This means they can handle claims well, giving you peace of mind.
They’ve also added Motorcycle Insurance by buying Rider Insurance Company. This is for people in New Jersey and Pennsylvania. Their new Motorcycle Insurance has cool features like 24-hour roadside help and helmet coverage.
Plymouth Rock Insurance keeps up with the changing insurance world. They offer great protection and easy-to-use coverage options. This makes them a great choice for homeowners and drivers.
Overview of Plymouth Rock Assurance
Plymouth Rock Assurance is a top insurance company. It offers auto and homeowners insurance in several northeastern states. The company is known for its financial strength and customer satisfaction.
In 2023, it ranked 10th out of 35 insurers in Forbes America’s Best Insurance Companies for auto insurance. This shows its dedication to quality coverage.
The company also cares about its employees. It was named one of the “Top Places to Work” in Massachusetts. It offers great benefits, like a big 401(k) bonus and health plans.
With nearly 1,500 employees and over 1,200 agents, Plymouth Rock Assurance is ready to help.
Plymouth Rock’s financial health is strong, with an AM Best rating of “A-.” This makes customers feel secure. The company also offers many discounts to make insurance more affordable.
Plymouth Rock Insurance Coverage Options
Plymouth Rock offers many coverage options to meet different needs. They focus on flexibility, so customers can choose plans that fit their needs. Whether it’s auto or home insurance, they have you covered.
Auto Insurance Coverage
The auto insurance from Plymouth Rock includes important features like liability, collision, and comprehensive coverage. You can get discounts like up to 5% for using eDocuments and up to 20% for mature drivers. These discounts, along with accident forgiveness and roadside assistance, make the policy more valuable.
Homeowners Insurance Policy Features
Home insurance from Plymouth Rock offers standard protections and optional add-ons. You can get discounts of 4% to 18% if you have multiple policies. This lets homeowners customize their coverage and save money.
Additions such as Life and Pet Insurance
Plymouth Rock now offers pet insurance with Fetch Pet Insurance. It covers up to 90% of vet bills. This is great for pet owners and may even lower your home insurance costs. They also have Pet Injury Coverage for up to $500 in vet costs.
Customer Ratings and Reviews for Plymouth Rock Insurance
Looking at customer ratings gives us a good idea of how Plymouth Rock Insurance does in the market. People share their thoughts on the coverage, service, and how claims are handled. Plymouth Rock gets both good and bad feedback from customers.
Understanding Average Ratings
Plymouth Rock gets a 3.3 out of 10 rating from Insurify, showing room for better customer happiness. It scored a 4.3 out of 5 from Bankrate in different areas, which is mostly positive. Plymouth Rock’s auto insurance got 4.1 stars out of 5, and home insurance got 4.4 stars.
Insights from Customer Experiences
What customers say helps us understand the service better. They like how Plymouth Rock handles claims quickly. But, they also say there’s a problem with communication during claims. This shows a big difference between what customers want and what they get.
The Trustpilot rating is 2.0 out of 5 now, based on recent comments. This shows Plymouth Rock needs to work on talking to customers better during claims. Overall, what customers say gives us a detailed look at Plymouth Rock’s place in the insurance world.
Plymouth Rock Insurance Claims Process
The claims process at Plymouth Rock Insurance is easy and convenient. You can file claims online or by phone. This makes it simple to start the process.
They offer 24/7 claims reporting. This means you can report incidents at any time.
After you file a claim, a dedicated representative will help you. They provide personalized service to make things easier. Plymouth Rock also offers the Door to Door Valet service. This service picks up damaged vehicles and takes them to repair shops.
The CarPics® photo appraisals give estimates quickly. This can lead to same-day payments for many claims. This way, you can get compensation fast.
The Crashbusters® mobile claim service is efficient. It offers on-the-spot damage appraisals and immediate payment checks. For auto injuries, PIP (Personal Injury Protection) coverage helps pay medical bills and expenses. This is a key part of their claims process.
It’s important to document accidents well during the claims process. This ensures accurate reporting and captures all details. Notifying law enforcement and documenting the scene helps prove the accident happened.
For motorcycle claims, Plymouth Rock offers special services. These services save time and reduce stress for bike owners. Their photo appraisals for motorcycle claims work the same way as for cars, ensuring quick results.
Customer Service Evaluation: Reliable Support?
Plymouth Rock Insurance has many ways for customers to get help. They can use online platforms or call for insurance claims, questions, or support. But, many find it hard to get help during busy times.
Accessibility of Customer Support
Many people have trouble getting through to customer service. This has made many unhappy with the customer service they get. Only 8% of customers gave Plymouth Rock a 2-star rating, showing big problems with customer service.
Customers often talk about bad communication, unhelpful answers, and slow claim processing. These issues make them unhappy.
Response Times and Effectiveness
Customers say they need faster help, especially in emergencies. They complain about billing problems and how the company treats them. Many say they got rude service and felt ignored.
Plymouth Rock has expert adjusters and a mobile claim service to help faster. But, many customers still doubt the quality of their support.
| Customer Rating | Percentage |
|---|---|
| 1-Star | 92% |
| 2-Star | 8% |
| 3-Star | 0% |
| 4-Star | 0% |
| 5-Star | 0% |
Customer feedback shows a big problem that needs fixing. Plymouth Rock needs to work on their customer service to meet their customers’ needs.
Discounts and Savings with Plymouth Rock Insurance
Plymouth Rock Insurance has many discounts for insurance savings. Drivers can save by paying their premium upfront. Students away from home and not using their cars often get discounts.
There are discounts for insuring multiple cars on one policy. Homeowners save by bundling their home and auto insurance. Members of certain clubs and organizations get discounts too.
Plymouth Rock also gives automatic discounts. Homeowners and those claim-free for five years get discounts. Homes built recently or with smart security devices get discounts too.
Choosing electronic policy and billing information saves $25. Homes with security systems or fire protection get discounts.
Policy bundling saves money for homeowners. Raising deductibles can also lower premiums.
Pros and Cons of Choosing Plymouth Rock Insurance
Choosing Plymouth Rock Insurance means looking at both the good and the bad. There are many benefits, but some customer complaints show areas that need work.
Advantages for Policyholders
- Plymouth Rock’s auto insurance rates are much lower than the national average. For example, drivers with no accidents pay about $1,278 a year. The national average is $2,389.
- They offer discounts like 5-years claim-free and driver training. These can lower your costs.
- Customers like the many coverage options. This includes accident forgiveness and roadside assistance.
- Plymouth Rock scored 4.33 out of 5 in several areas. This shows they are good at cost, ease of use, and reputation.
Common Complaints and Concerns
- Many customers are unhappy with how claims are handled. This is a big concern.
- Plymouth Rock’s complaint index is 0.53. This means they get half the complaints of similar companies. But, J.D. Power’s customer service ratings are below average.
- The company mainly serves New England. This might not be good for those outside this area.
- While Plymouth Rock has its benefits, the ongoing customer service issues are a big consideration. Prospective buyers should think carefully before choosing.
Regional Availability of Plymouth Rock Insurance
Plymouth Rock Insurance has many policies for different states. It’s important to know where they offer coverage.
States Where Coverage is Offered
Plymouth Rock is in Massachusetts, Connecticut, New Hampshire, New Jersey, New York, Pennsylvania, and Rhode Island. Each state has its own rules for insurance. This can change what you pay and what you get.
The Bunker Hill Insurance Casualty Company works in Massachusetts. Plymouth Rock Assurance Corporation covers more areas. This includes Alabama, Arizona, Florida, Texas, and Washington.
Understanding Local Insurance Regulations
Local rules shape the insurance world a lot. They affect how policies are offered. Plymouth Rock has special programs like Crashbusters and Door to Door Valet Claim Service.
Each state has its own rules. It’s key to talk to local agents to understand these rules. Getting quotes from different places helps find the best deal
How to Get Started with Plymouth Rock Insurance
Starting with Plymouth Rock Insurance is easy. You can visit their website or talk to local agents. First, ask for insurance quotes by sharing your info and what coverage you want. You can also use plymouth rock insurance login for 24/7 access to your policy and claims.
The online platform is easy to use. You can get discounts for going paperless. Plus, it makes paying bills easy with EFT and one-time payments.
Plymouth Rock Assurance is in many states. This makes it simple to find what you need. They have a section for FAQs to help you out. By following these steps, you start a smooth journey to the right coverage for you.
| Step | Description |
|---|---|
| Visit Website | Access the Plymouth Rock Insurance official site for initial information. |
| Contact Agents | Get in touch with local agents who can assist in understanding coverage options. |
| Request Quotes | Submit personal information to receive tailored insurance quotes. |
| Register Online | Set up an account for easy management, including plymouth rock insurance login. |
| Explore Discounts | Look for available discounts like eDocuments for additional savings. |
| Finalize Coverage | Complete the process by selecting the best coverage options for your needs. |
By following these steps, you can easily find what Plymouth Rock Insurance offers. This way, you get the coverage you need and can manage your policy easily.
For those seeking a reliable partner in insurance, Plymouth Rock Assurance’s 40 years of service in key states assures commitment and quality coverage.
Check out options today to make the most of your insurance with Plymouth Rock.
Conclusion
Plymouth Rock Insurance is a top choice for auto and homeowners insurance, especially in the Northeast. It has over 40 years of experience. This experience helps it offer competitive prices and discounts that meet customer needs.
The company introduced YUBI®, a program that rewards safe driving. It lets drivers improve their habits and possibly lower their insurance costs. This makes sure everyone pays a fair price for their insurance.
Customers also praise Plymouth Rock for its quick claims process and great customer service. This shows the company’s dedication to making things better for its users. When looking at insurance options, it’s important to do your homework. Many people don’t know what their insurance covers.
In short, Plymouth Rock offers special features and online tools to help you make smart choices. By using the online quote tool and available discounts, you can save a lot. This way, you get a good insurance policy that meets your needs.
